Dana Air has apologized to its customers after their flight was inadvertently disrupted on March 1, 2022. The apology, which was rendered on behalf of the airline by Dana Air’s Deputy Chief Executive Officer (CEO), Sukhjinder Mann came with a complementary ticket and a free Dana Miles card – pre-loaded with 5,000 points – per passenger who suffered the disruption.
According to a statement by Sukhjinder Mann, “For those cherished guests that have been inconvenienced on March 1, 2021: I would like you to get in touch with our Call Centre so that we can remedy the situation and make matters right for you. You are the reason we fly, and since we let you down, we will like to offer each affected passenger on March 1, 2022 a complementary ticket matching the class of travel that you flew on with us; and a free Dana Miles card with 5,000 points already loaded to help you earn that next free ticket on Dana Air. It’s our way of saying sorry for the inconvenience caused to your travel plans, and to let you know you really matter to us.”
The Deputy CEO went on to say that even though the disruption was due to bad weather, ramp congestion and scarcity of fuel, Dana Air takes responsibility for not delivering on schedule reliability, even as he stressed that the safety of passengers takes precedence over every other factor.
Addressing how the airline plans on resolving the external dynamics that result in flight delays, Mann had this to say, “On ramp congestion and terminal infrastructure, we have commenced talks with the airport authorities on practical solutions to these issues. A slight delay due to bad weather at destination, or congestion due to inadequate aircraft parking space might cause extensive delays on all the flights an aircraft is scheduled to operate on that day. These are ongoing issues for us and all local Nigerian airlines, but better days are ahead, as we remain committed to finding lasting solutions to these issues, with the co-operation of the Airport Authority and terminal operators.”
He also addressed fuel scarcity, saying that Dana is currently doing its best to curtail any projected challenges while hoping that the situation ameliorates for all airlines facing the same snag.
In the statement, the airline assures its clients that their disappointment with regards to flight disruptions is acknowledged, and that their feedback will be addressed by the right channels in due course.
